Frequently Asked Questions

Frequently Asked Questions

Some answers to the questions most asked by our customers.

Technical

Custom made showcases are quite feasible, for this, write to us via the contact form or by mail at: contact@vitrineexpo.com, taking care to give us all the information (dimensions, color, engraving …)

To clean the Plexiglass, use a soft cloth and the special Plexiglass care product. Make sure your cloth is free of dust that could scratch the plexiglass.

The superimposition of showcases can be done in some cases.

The display cases of the ATLAS range, with a compact top and bottom base, can be easily stacked. 3 to 4 showcases depending on the works on display for models 4242, and up to 2 showcases for the larger models 8060 or more.

The display cases of the ALPHA range, which do not have a compact high base, cannot be stacked one on top of the other.

As a general rule, each display case can support a load of 30 to more than 40 kg.

However, depending on size, location, and load distribution, precautions must be taken.

For a 4242 showcase, the maximum weight allowed is 35Kg / showcase. However, if you superimpose 3 4242 showcases, the maximum total weight should not exceed 65Kg.

Larger showcases, type 8060 or more, should pay more attention to the load distribution.

Design

The colour of the plexiglass bases and walls can be chosen by making a request for custom-made showcases. We will later offer different colours as standard.

Vitrine Expo is currently developing a stand-alone lighting solution that will fit perfectly with the ATLAS range of display cases. Planned for the end of 2019.

Delivery

Vitrine Expo delivers in Europe (except Switzerland). Any possible customs charges are at the buyer’s expense.

Payment

For the moment, we accept payments by credit card and Paypal.

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After-sales service

In case of breakage or loss, contact Vitrine Expo giving us the reference of the product in question, we will manufacture the piece as originally.

An invoice may be requested in order to verify the characteristics of the showcase.

Any other questions?

If we have not answered your question, we will be happy to answer you immediately by phone or email.